{"xsrfToken":"eeaf7c1c5b44ff2160ba008b97334c109f0f3be2_lout","branding":{"id":"1005","key":"sas02","name":"SETIC - Suporte Interno de TI","portalBaseUrl":"/servicedesk/customer/portal/1005","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1005/1030","theme":{"headerBGColor":"#1a237e","headerLinkColor":"#ffffff","headerLinkHoverColor":"#2a34a1","headerLinkHoverBGColor":"#2a34a1","headerBadgeColor":"#2a34a1"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Central de Atendimento ao Servidor e Cidadão","sharedPortalName":"TCE - Portais Serviços","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"pt-BR":{"helpCenterTitle":"Central de Atendimento ao Servidor e Cidadão","sharedPortalName":"TCE - Portais Serviços","localeDisplayName":"português (Brasil)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"pt-BR","userLanguageTag":"pt-BR","portalThemeColor":"#0c2c4b","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/463e0ee6-8186-4187-af1e-2c5037c717d2/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3Yzk1ZTg2Yy1iNDlmLTQwYjUtYWZkNi1lNTYwOWRiMTZiMDkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQ2M2UwZWU2LTgxODYtNDE4Ny1hZjFlLTJjNTAzN2M3MTdkMiI6WyJyZWFkIl19LCJleHAiOjE3NDI5NDE0NDgsIm5iZiI6MTc0Mjk0MDg0OH0.DbZACUFTY5P_pIR7m96OcS1JMm25kX0vRe1d5qKGLzA&client=7c95e86c-b49f-40b5-afd6-e5609db16b09&height=300&mode=fit","bannerMediaApiFileId":"463e0ee6-8186-4187-af1e-2c5037c717d2","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1005","key":"sas02","projectId":11140,"serviceDeskId":1005,"name":"SETIC - Suporte Interno de TI","description":"<p>Sistema de Atendimento ao Servidor da Secretaria de Tec. da Informação e Comunicação</p>","portalBaseUrl":"/servicedesk/customer/portal/1005","reqTypes":[{"id":"1015","name":"Suporte Interno de TI","descriptionHtml":"<h4><a name=\"%F0%9F%96%A5%EF%B8%8FMeuschamadosdoJiraserverhttps%3A%2F%2Fjira.tcero.tc.br%2Fservicedesk%2Fcustomer%2Fuser%2Frequests%3Freporter%3Dall%26amp%3Bpage%3D1\" target=\"_blank\"></a><a href=\"https://jira.tcero.tc.br/servicedesk/customer/user/requests?reporter=all&amp;page=1\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">\uD83D\uDDA5️Meus chamados do Jira server</a></h4>","callToAction":"Suporte Interno de TI","introHtml":"<p>Solicitar suporte para sistemas e infraestrutura de TI</p>","icon":10466,"iconUrl":"https://jiratcero.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[1011],"key":""},{"id":"1012","name":"E-mail","descriptionHtml":"","callToAction":"E-mail","introHtml":"<p>Solicitação recebida por e-mail</p>","icon":11778,"iconUrl":"https://jiratcero.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11778","groups":[],"key":""}],"reqGroups":[{"id":1011,"name":"\uD83D\uDDA5️Suporte TI"}],"orderMapping":{"1011":[1015]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"f913d33f-f05f-3e34-9bbd-7d99602f8910","appLinkName":"","appLinkUrl":"","spaceKey":"CSAT","spaceName":"DISATI","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SAS02","serviceDeskId":1005,"kbLinkDomainURLs":["https://jiratcero.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1005,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SAS02","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"português (Brasil)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3Yzk1ZTg2Yy1iNDlmLTQwYjUtYWZkNi1lNTYwOWRiMTZiMDkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMTE0MCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NDI5NDIwNDgsIm5iZiI6MTc0Mjk0MDg0OH0.pNQR8sNEHWPn8D_USw8Abpa3uR1fRSss4djfTZueU7Q","targetCollection":"upload-project-11140","endpointUrl":"https://api.media.atlassian.com","clientId":"7c95e86c-b49f-40b5-afd6-e5609db16b09","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":1015,"projectId":11140,"form":{"name":"Suporte Interno de TI","descriptionHtml":"<h4><a name=\"%F0%9F%96%A5%EF%B8%8FMeuschamadosdoJiraserverhttps%3A%2F%2Fjira.tcero.tc.br%2Fservicedesk%2Fcustomer%2Fuser%2Frequests%3Freporter%3Dall%26amp%3Bpage%3D1\"></a><a href=\"https://jira.tcero.tc.br/servicedesk/customer/user/requests?reporter=all&amp;page=1\" class=\"external-link\" rel=\"nofollow noreferrer\">\uD83D\uDDA5️Meus chamados do Jira server</a></h4>","callToAction":"Suporte Interno de TI","intro":"<p>Solicitar suporte para sistemas e infraestrutura de TI</p>","instructions":"<h4><a name=\"%F0%9F%96%A5%EF%B8%8FMeuschamadosdoJiraserverhttps%3A%2F%2Fjira.tcero.tc.br%2Fservicedesk%2Fcustomer%2Fuser%2Frequests%3Freporter%3Dall%26amp%3Bpage%3D1\"></a><a href=\"https://jira.tcero.tc.br/servicedesk/customer/user/requests?reporter=all&amp;page=1\" class=\"external-link\" rel=\"nofollow noreferrer\">\uD83D\uDDA5️Meus chamados do Jira server</a></h4>","icon":10466,"iconUrl":"https://jiratcero.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Confirmação de e-mail para","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1005/create/1015","requestValidateBaseUrl":"/servicedesk/customer/portal/1005/validate/1015","calendarParams":{"firstDay":0,"date":"2025-03-25T18:14:08-0400","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3Yzk1ZTg2Yy1iNDlmLTQwYjUtYWZkNi1lNTYwOWRiMTZiMDkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMTE0MCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NDI5NDIwNDgsIm5iZiI6MTc0Mjk0MDg0OH0.pNQR8sNEHWPn8D_USw8Abpa3uR1fRSss4djfTZueU7Q","targetCollection":"upload-project-11140","endpointUrl":"https://api.media.atlassian.com","clientId":"7c95e86c-b49f-40b5-afd6-e5609db16b09","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":5,"updated":"2025-02-03T15:43:17.407612170Z","publish":{"jira":{"issueRequestTypeIds":[1015,1012],"newIssueIssueTypeIds":[],"newIssueRequestTypeIds":[1015,1012],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[1015,1012],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":5,"name":"SAS-SETIC - Suporte para o Servidor do TCE","submit":{"lock":false,"pdf":true},"language":"pt-BR","templateFormUuid":"462c4250-1add-4054-9707-51c680ba1693"},"layout":[{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"85cbde6d-e0ff-4cc7-9cba-c0254eb79358"},"content":[{"type":"text","text":"Suporte Técnico em Sistemas e Infraestrutura de TI","marks":[{"type":"strong"}]},{"type":"hardBreak"},{"type":"text","text":"Secretaria Estratégica de Tecnologia da Informação e Comunicação - SETIC"}]},{"type":"rule"},{"type":"paragraph","attrs":{"localId":"b3c9b158-b70b-4ab9-90e4-3739173f05f5"},"content":[{"type":"text","text":"Este canal de suporte técnico ao servidor desempenha um papel crucial ao fornecer orientações claras e precisas sobre processos, procedimentos, suporte e serviços de TI."}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":46},"layout":"default","localId":"0b86fe74-e233-47df-8c4c-1be98b9fee2c"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":44},"layout":"default","localId":"9314ecc6-f54f-41a1-ae7c-9153a6027b49"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":49},"layout":"default","localId":"944fe535-8e2e-4d15-ab0f-c6cf86d84b53"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":45},"layout":"default","localId":"3a3d9f97-eab8-4178-b18b-9670005d0f96"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":17},"layout":"default","localId":"fbbedd35-ec3d-4f5c-9d75-1c55aee895e3"}}]}],"conditions":{},"sections":{},"questions":{"45":{"type":"rt","label":"Informações complementares (opcional).","description":"Para agilizar o atendimento, descreva detalhadamente o que você precisa neste suporte.","validation":{"rq":false},"jiraField":"description","questionKey":""},"44":{"type":"cd","label":"Unidade setorial de suporte","description":"Informe o setor para o qual você deseja solicitar atendimento.","validation":{"rq":true},"jiraField":"customfield_10128","questionKey":""},"46":{"type":"tl","label":"Solicitação","description":"Resuma sua necessidade.","validation":{"rq":true},"jiraField":"summary","questionKey":""},"49":{"type":"tl","label":"Telefone","description":"Informe o seu número de contato com WhatsApp","validation":{"rq":true},"jiraField":"customfield_12432","questionKey":""},"17":{"type":"at","label":"Anexar docs. (opcional).","description":"Para agilizar o atendimento, anexe prints de erro ou documentos relevantes.","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"462c4250-1add-4054-9707-51c680ba1693"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":5,"updated":"2025-02-03T15:43:17.407612170Z","publish":{"jira":{"issueRequestTypeIds":[1015,1012],"newIssueIssueTypeIds":[],"newIssueRequestTypeIds":[1015,1012],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[1015,1012],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":5,"name":"SAS-SETIC - Suporte para o Servidor do TCE","submit":{"lock":false,"pdf":true},"language":"pt-BR","templateFormUuid":"462c4250-1add-4054-9707-51c680ba1693"},"layout":[{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"85cbde6d-e0ff-4cc7-9cba-c0254eb79358"},"content":[{"type":"text","text":"Suporte Técnico em Sistemas e Infraestrutura de TI","marks":[{"type":"strong"}]},{"type":"hardBreak"},{"type":"text","text":"Secretaria Estratégica de Tecnologia da Informação e Comunicação - SETIC"}]},{"type":"rule"},{"type":"paragraph","attrs":{"localId":"b3c9b158-b70b-4ab9-90e4-3739173f05f5"},"content":[{"type":"text","text":"Este canal de suporte técnico ao servidor desempenha um papel crucial ao fornecer orientações claras e precisas sobre processos, procedimentos, suporte e serviços de TI."}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":46},"layout":"default","localId":"0b86fe74-e233-47df-8c4c-1be98b9fee2c"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":44},"layout":"default","localId":"9314ecc6-f54f-41a1-ae7c-9153a6027b49"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":49},"layout":"default","localId":"944fe535-8e2e-4d15-ab0f-c6cf86d84b53"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":45},"layout":"default","localId":"3a3d9f97-eab8-4178-b18b-9670005d0f96"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":17},"layout":"default","localId":"fbbedd35-ec3d-4f5c-9d75-1c55aee895e3"}}]}],"conditions":{},"sections":{},"questions":{"45":{"type":"rt","label":"Informações complementares (opcional).","description":"Para agilizar o atendimento, descreva detalhadamente o que você precisa neste suporte.","validation":{"rq":false},"jiraField":"description","questionKey":""},"44":{"type":"cd","label":"Unidade setorial de suporte","description":"Informe o setor para o qual você deseja solicitar atendimento.","validation":{"rq":true},"jiraField":"customfield_10128","questionKey":""},"46":{"type":"tl","label":"Solicitação","description":"Resuma sua necessidade.","validation":{"rq":true},"jiraField":"summary","questionKey":""},"49":{"type":"tl","label":"Telefone","description":"Informe o seu número de contato com WhatsApp","validation":{"rq":true},"jiraField":"customfield_12432","questionKey":""},"17":{"type":"at","label":"Anexar docs. (opcional).","description":"Para agilizar o atendimento, anexe prints de erro ou documentos relevantes.","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"462c4250-1add-4054-9707-51c680ba1693"},"linkedJiraFields":["summary","customfield_10128","description","customfield_12432"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=jiratcero","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"eeaf7c1c5b44ff2160ba008b97334c109f0f3be2_lout","baseUrl":"https://jiratcero.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://jiratcero.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"52485760","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["Janeiro","Fevereiro","Março","Abril","Maio","Junho","Julho","Agosto","Setembro","Outubro","Novembro","Dezembro"],"monthsShort":["jan","fev","mar","abr","mai","jun","jul","ago","set","out","nov","dez"],"weekdaysShort":["Dom","Seg","Ter","Qua","Qui","Sex","Sáb"],"weekdays":["Domingo","Segunda-feira","Terça-feira","Quarta-feira","Quinta-feira","Sexta-feira","Sábado"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"7c95e86c-b49f-40b5-afd6-e5609db16b09","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"0f6f7d172ecd4b578e57daec37bcea30","siteDefaultLanguageTag":"pt-BR","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}